Frequently Asked Questions

General

General questions related to Embedded Artists

I cannot download the manuals or files in general. What to do?

Order Process

Questions related to buying products from Embedded Artists

What is the warranty for your boards?
What is the return and RMA process?
What courier service do you use?
We want to use a different courier. Can you support that?
We have a company account at UPS. Can you use that instead?
How fast is the delivery?
Do you have any distributors in my country?

Support

Questions related to our support site / agreements

Why should I register on your support site?

Software

Questions related to software and software services provided by Embedded Artists

Do you provide development services for uClinux?
Can I only run uClinux/Linux on the LPC24xx/LPC3xxx boards?
Which free graphical libraries exist for NXP's processors?
What software development environment (IDE, compiler, debugger) is included when buying your boards?
What are the advantages to upgrade to Red Suite from Code Red (when using the LPCXpresso IDE)?

uClinux

Questions related to our LPC24xx uClinux port

How can I get help with the Embedded Artists uClinux distribution?
Do you provide development services for uClinux?
Where is the CD/DVD with uClinux distribution?

Products

Questions related to Embedded Artists products

How do I get the schematic?
Are your boards RoHS 2 compatible?
What chip revision are your boards using?
Is the design files available (schematic, layout, BOM and Gerber files)?
Keil sells MCB2460 and MCB2470. It looks like your boards. How are they related?
Which boards can run uClinux?
Which boards can run Linux?
Can I only run uClinux/Linux on the LPC24xx/LPC3xxx boards?
How do I download program code into the processor?
I cannot access the JTAG/SWD interface any longer. I could before. What is the problem?
I get no 'console' connection to your board. What can I do to solve the problem?
What is the warranty for your boards?
What is the return and RMA process?
Do you discontinue boards?
Can I use your Display Modules/Boards in my own (volume) application?
Where is the serial number for the LPCXpresso/MAX Board?
What is the temperature range for Embedded Artists boards?
Are your COM/OEM boards EMC tested/certified?
What are the differences between 16-bit and 32-bit LPC2478 OEM Boards? Pros and cons?
What is the maximum clock frequency on LCD-CLKIN (external pixel clock for the LCD controller) on LPC2478/LPC3250?
How to erase flash on devices when JTAG/SWD interface accidentally disabled or PLL programmed wrongly by application program that is already in flash?
Which SODIMM connector do you recommend for your OEM boards?
Where is the serial number?
Do you have high resolution photos of your products?
Is the same base board used in the LPC2478 Developer's Kit and the LPC3250 Developer's Kit
Are all OEM boards based on NXP's LPC family pin-compatible?
Do you have a long-term commitment to production and availability of your boards?
Do you have a dimension drawing of the LPC1xxx LPCXpresso Board?
What type of development/evaluation boards are there? Which type does Embedded Artists produce?
How do I create an LPC-LINK? ...so that I can use the LPCXpresso IDE in full when developing for my own design.
How do I handle wav-files for playing the audio samples?
Is it possible to migrate to the LPC1788 OEM board from the LPC2478 OEM board? What do I need to consider?

LabTool

Questions related to LabTool

LabTool SW on PC is not detecting the LabTool HW. How do I solve the problem?

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