If you are experiencing driver problems on Windows, we may ask you to complete these steps to submit your system’s information for review. The driver problems seem to only affect some computers, and it does not seem specific to which version of Windows is being run. With reports from multiple affected machines, we hope to identify the specific cause of the problem.
Please perform the following steps on the computer with the driver difficulties:
Plug a Smoothieboard into a USB port of this computer.
Press Windows+R to open the Run dialog box.
Type msinfo32 into the box and hit Enter.
In the “System Information” application, press Ctrl-S or select “File”, and “Save…” from the menu.
Save the .NFO file to a known location with a filename that includes your name or alias, the computer’s name, and the date of export.
Email this file as an attachment to mark@uberclock.com.
Thank you for your help!